Terms and Conditions

These terms apply to a booking with Packers and Movers in Chennai, based at Senneerkuppam, Chennai, Tamil Nadu 600056. Read the accepted quotation, inventory and any written booking-specific arrangements together with this page.

A booking needs confirmation of the service, inventory, price, payment arrangements and pickup or delivery slot. If anything is unclear, ask for a written explanation before paying an advance or handing over goods.

The Company provides professional end-to-end relocation, logistics, and warehousing solutions, which include:

• Local Shifting in Chennai: Residential household shifting across all localities and suburban zones within Chennai and the CMA (Chennai Metropolitan Area).
• Domestic Intercity Moving: Household goods and commercial office transport from Chennai to all Indian states and metro hubs.
• Corporate & Office Relocation: Specialized shifting of IT workstations, office furniture, server racks, records, and commercial equipment.
• Vehicle transport: Car and two-wheeler transport with the carrier, preparation, pickup and receiving arrangements specified for the actual vehicle in the quote.
• Warehouse & Goods Storage: Short-term and long-term secure, pest-controlled storage facilities in Chennai.

All moving quotations provided by the Company (whether via phone, WhatsApp, email, or formal PDF) are calculated based on the precise inventory and conditions declared during the pre-move assessment:

• Survey Accuracy: Your estimate is based on your item list and the distance in kilometers. We also consider the floors at both addresses, lift access, vehicle size and packing materials needed (e.g. bubble wrap, corrugated sheets, stretch film and heavy-duty cartons).
• Quotation Validity: Written quotations remain valid for 15 days from the date of issuance, subject to vehicle and crew availability for the chosen move date.
• Binding Inventory: Only items explicitly recorded in the survey sheet or confirmed moving checklist are covered under the initial quotation.

While we pride ourselves on zero hidden fees, the final invoice may adjust under specific on-ground circumstances beyond our initial estimate:

• Additional Unlisted Items: Any furniture, cartons, or appliances added on the moving day that were not included in the original survey will incur extra packing and freight charges.
• Staircase & Long-Carry Surcharges: If the building lacks a working elevator, or if society rules forbid truck parking within 50 meters of the main entrance (requiring manual long-carry), reasonable labor surcharges will apply.
• Specialized Dismantling / Carpentry: Standard bed and table dismantling is included. Complex modular wardrobes, wall-mounted AC uninstallation, hydraulic beds, or heavy chandelier handling requiring third-party technicians will be charged separately at actuals.
• Statutory & Transit Tolls: Intercity toll plaza charges, state entry permits, green tax, parking fees, and applicable GST (Goods and Services Tax) are charged as per government regulations.

The booking advance and payment stages below apply to the agreed quote. Confirm vehicle and crew availability for the chosen date before treating the move as booked.

• Booking Token Advance: A nominal advance payment (10%–20% of estimated quotation) is required to lock in the shifting date, reserve the moving truck, and assign the packing crew.
• Loading milestone and balance: The booking advance counts towards the total price. For local Chennai moves, the remaining balance is payable after unloading. For intercity moves, payments made by loading, including the advance, total 80% of the agreed amount; the remaining 20% is payable before final unloading. Have these stages and receipts recorded in the booking quote.
• Approved Payment Modes: Payments can be made via UPI (Google Pay, PhonePe, Paytm), IMPS/NEFT Bank Transfer, Cash, or Credit/Debit Cards. Official receipts and GST invoices are issued upon full settlement.
• Outstanding charges: Unpaid agreed charges must be addressed through the booking contact. Any retention of goods or recovery action is subject to the booking agreement and applicable law. Keep the itemised quote, approved changes and payment receipts together when raising a dispute.

The Customer further agrees to:

• Society Permissions & Gate Passes: Secure all necessary move-in/move-out NOCs, lift reservations, and security permissions from residential welfare associations (RWA) or society managers prior to crew arrival.
• Appliance preparation: Empty, defrost, clean and dry the refrigerator in time for packing, following the manufacturer’s instructions. Disconnect and drain washing-machine hoses. Qualified technicians should handle specialist electrical, gas or AC work.
• Vehicle preparation: Follow the assigned carrier’s fuel, battery and loading instructions for the bike or car model. Record condition, accessories, keys and the handover details before collection.
• Inventory Verification: Be physically present (or designate an authorized representative) during packing, loading, and unloading to inspect goods and cross-check the physical Inventory Sheet / Bilty.

Declare your full inventory before pickup. The following hazardous or restricted items must not be concealed in household cartons:

• Flammable & Combustible Substances: Filled LPG cylinders, petrol, kerosene, diesel, paint thinners, fireworks, matches, and lighter fluid.
• Hazardous Chemicals & Corrosives: Industrial acids, pressurized aerosol cans, toxic chemicals, car batteries with liquid acid, and bio-hazardous materials.
• Contraband & Illegal Items: Unlicensed firearms, ammunition, narcotics, banned wildlife products, and illegal goods prohibited under Indian law.
• Perishables & Living Organisms: Perishable food products prone to spoilage during long transit, and live animals/plants (unless customized climate-controlled transport is explicitly contracted).

The Customer shall be solely held legally and financially liable for any damage, truck impoundment, or penalties resulting from concealment of prohibited goods.

To safeguard against unforeseen highway accidents, overturns, fire, or theft during intercity transit, we strongly recommend opting for comprehensive goods transit insurance:

• Insurance and premium: Transit insurance is optional. Obtain the actual insurer, quoted premium, declared values and issued policy or cover note before relying on the cover. A policy’s included stages, exclusions and claim requirements must be read separately from the moving-service quote.
• Reporting damage or shortage: Note visible concerns on the delivery receipt and take photographs of the item and packing. Contact the team promptly; the requested reporting window is within 48 hours of delivery so evidence can be checked while fresh. Keep the goods, packaging, inventory and booking records, and follow the insurer’s actual reporting requirements. This reporting request does not replace applicable legal rights.
• Cover and exclusions: Check the actual policy for customer-packed cartons, handling damage and exclusions. Tell the team which cartons you packed yourself, label them clearly and record their condition at handover.
• Check how the policy treats internal electrical or mechanical faults without visible impact damage, including televisions, fridges and washing machines.
• Record existing cracks, marks, loose joints and wear before packing so they can be distinguished from a new concern at delivery.
• Declare fragile glass, pottery, food or plants before booking and check acceptance and any policy exclusions. Do not assume that accepting an item automatically insures it.

We understand that relocation schedules can change. Our cancellation and rescheduling guidelines are designed to be fair and accommodating:

• Free Rescheduling: You can reschedule your shifting date without any penalty by notifying our team at least 24 hours prior for local Chennai moves, and 48 hours prior for intercity moves (subject to slot availability).
• Cancellation Before Dispatch: Cancellation and any refund depend on the agreed booking terms, cancellation timing and work already arranged. Before paying an advance, confirm any deductions and the refund process and timeframe in writing.
• Late Cancellation / Same-Day Cancellation: If cancellation occurs after the truck and packing crew have been dispatched to the pickup site, a minimum trip mobilization fee (typically Rs. 1,000 - Rs. 2,000 depending on vehicle size) will be deducted to compensate the moving crew.

While our drivers maintain optimal transit speeds and adhere to pre-agreed timelines, estimated delivery dates for intercity moves are subject to highway conditions:

• Force Majeure Events: The Company shall not be held liable for transit delays caused by circumstances beyond reasonable human control, including but not limited to severe cyclones, urban flooding, road blockades, highway landslides, national/state strikes (bandhs), interstate border check-post congestion, or unexpected mechanical breakdowns.
• Delay updates: Keep the move coordinator and receiving contact available. Agree the update method for the assigned vehicle and obtain revised arrival information if weather, road conditions or access affect delivery.

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In the event of any dispute, controversy, or claim arising out of or relating to our relocation services, both parties agree to first seek an amicable resolution through good-faith mutual negotiations. If unresolved, all disputes shall fall under the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

For a booking question, date change or service concern, contact the team below with your booking name, moving date and consignment or inventory reference. Explain the issue and keep the written quote, receipts and relevant photographs with your follow-up: